Chrysalis Membership Terms & Conditions

1. Starting your membership

1.1 What types of memberships do we have?
IPL Liberty, Everyday & Advanced Skin memberships

1.2 When does your Membership Agreement start?

Your membership starts when you have completed the following steps;

(i) completed your registration;

(ii) selected your membership type;

(iii) provided your bank account details for direct debit memberships;

(iv) reviewed and accepted the Terms & Conditions of the membership;

1.3 Can you change your mind?

Cooling off period

(i) You can cancel your Membership Agreement during your Cooling-Off Period.

(ii) In this Membership Agreement “Cooling-Off Period” means five (5) business days from the date you activate your Membership Agreement.

(iii) If you cancel during the Cooling-Off Period, we will then cancel your Membership Agreement and refund you your initial payment or direct debit fees deducted, together with any credit balance left after deducting the cost of services provided to you. If you have had any treatments, you would need to pay full value of the service received.

2. things to know about your membership

2.1 When do you pay membership fees?

(a)Paying for ongoing memberships

(i) You will pay your Membership Fee by direct debit from your nominated NZ bank account or credit card (Visa or MasterCard only) in advance each week or fortnight in accordance with your membership agreement. The frequency of payment is dependent on your chosen membership.

(ii) Direct debit payments are deducted by our third party payment provider, you may refuse to acknowledge and accept the third-party’s terms and conditions if you do not agree to them. But please be advised that by not accepting the third party terms and conditions we will not be able to finalise your Membership Agreement.

(b) Paying upfront

You can pay for your membership upfront in either of our salons.

2.2 How do Direct Debits work?

(a) Paying every week or monthly

(i) Our nominated third-party payment provider will debit your membership fees from your nominated account weekly or monthly, as set out in the front of your Membership Agreement and in accordance with the Direct Debit Request and Services Agreement (DDR).

(ii) Please note that:

A. direct debit dates are pre-set for all members and cannot be changed;

B. if payment falls due on a public holiday, we will debit your account on the next business day;

C. debits may take up to 3 days to come out of your account;

(b) Meeting your responsibilities

(i) You must make sure:

A. your account can accept direct debits (if you are unsure, check with your financial institution);

B. there is enough money in your nominated account on the payment day and the next 3 business days;

C. you tell us if you are transferring or closing your account at least 48 hours before your next direct debit;

D. you tell us about any changes to your credit card, such as expiry date, changed number or lost card, at least 48 hours before your next direct debit;

E. you pay all direct debits in advance.

F. You must provide the minimum notice required at least 3 business days prior to your direct debit before changing or cancelling that direct debit. If the required notice is not provided you must pay the direct debit fee for a further weekly or fortnightly period.

(ii) You must tell us and your financial institution if you want to change or stop your direct debits.

(c) Querying a payment

If you query a payment, you must email bookings@chrysalis.co.nz and we will do our best to respond within 48 hours.

2.3 What happens if your payment fails?

(a) Losing your membership access

(i) If you do not fully pay your membership fees on the due date, we will suspend your membership immediately until your payments are up to date. We will also charge you a late payment fee of $10.00 for a failed payment to cover administration costs. This will be debited from your account, and you authorise us to do this.

(ii) All failed payments must be paid by debit card, credit card or online (Visa or MasterCard only). You will be notified of a failed payment and either provided with the details of how to pay or advised that a further payment will be deducted by direct debit. You can make payments via our third party payments processor or in the salon.

(iii) All failed payments must be repaid within 5 business days of the due date or your membership may be terminated.

(b) Paying your outstanding debts

(i) If you have outstanding debts, we will continue to debit your nominated account without notice, until we have received the total amount you owe us. We will make reasonable efforts to contact you and discuss this with you beforehand.

(ii) For your membership, you must make sure that the payment method you choose continues for the length of your Membership Agreement. If the details you give us fail, you are liable for all resulting fees.

2.4 Can we change your agreement?

(a) We may sometimes add to, change or remove clauses in our terms and conditions. This includes changing services, facilities, opening hours and membership fees. Sometimes we may have to close or limit our facilities to allow for maintenance or refurbishment, however we do not necessarily reduce your membership fees while this occurs. If we suspend operations or services, temporarily or permanently, we may notify

you and offer you either a transfer to another salon (if available) or a complimentary On-Hold.

(b) Being notified about changes

(i) We will give you at least 28 days’ notice of any changes, for instance by;

(A) publishing them in our newsletter or on our website or social media platforms;

(B) placing a notice in the salons;

(C) phoning or emailing you to the last phone number / email address we have on file;

(ii) If we suspend a salon’s operations or services, temporarily or permanently, we may send you written notice offering you either a:

(A) transfer to another salon, if available

(B) complimentary time freeze;

It is your responsibility to keep your contact details up to date.

2.5 Cancelling your membership

If we do not fulfil our obligations to you, or make a change to your agreement that adversely affects you, you may be able to cancel your membership.

● All cancel requests must be received by us at least one (1) month in advance by email to admin@chrysalis.co.nz. You are not able to request a cancellation by phone or in person at the salon.

● You can only cancel your membership if all your fees are paid up to date. Any outstanding membership fees will be deducted from your account by direct debit prior to cancellation. However, if you should cancel your direct debit payment without advising us by email, we will contact you by email to the last known address to us and provide you with details of how to pay the outstanding fees online or by debit/credit card.

● If you choose to cancel your membership, the treatments you have received will be billed at the full treatment rate to assess any outstanding fees.

● Chrysalis will contact you within 72 hours of receipt of your email to confirm that your membership request has been received and will be actioned.

● If you do not receive an email confirmation of cancellation please contact admin@chrysalis.co.nz. If a dispute arises we will request proof of the original email you sent. If a further direct debit is deducted from your account after a cancellation request has been sent, a refund will be paid if all necessary proof of cancellation is provided. In such circumstances we will refund you the membership fees.

● You can cancel your Paid in Advance Membership at any time by sending an email to admin@chrysalis.co.nz advising the date the cancellation is to be effective from.

● If you pay for a program in advance, we will refund the fee within 2 months of purchase if:

○ the program is cancelled; or

○ you can show us medical evidence that the program will cause you physical harm or injury; or

○ the law requires us to refund the fee.

2.6 Can you temporarily freeze your membership payments?

(a) Placing your membership on-hold

(i) You can place your membership on-hold for a minimum of 30 days and a maximum of 2 months

(ii) All on-hold requests must be received by us at least one (1) week in advance by email to admin@chrysalis.co.nz. You are not able to request a pause by phone or in person at the salon.

(iii) your membership fee will automatically be reinstated after the end of the “on-hold” period.

(b) Understanding the On-Hold conditions

(i) Before requesting your membership to be placed On-Hold, you must make sure your fees are up to date and there are no membership fees outstanding.

(ii) When requesting an On-Hold by email (admin@chrysalis.co.nz) you must provide all details of your On-Hold request including the On-Hold start and finish date. If the information is not received in full, you will be responsible for the payment of any direct debit payments deducted.

(iii) All On-Hold requests will be confirmed by us by email. If you don’t receive an email confirmation within 2 working days please contact us by email at admin@chrysalis.co.nz.

(iv) We are not able to backdate an On-Hold request. You must submit your On-Hold request by email (admin@chrysalis.co.nz).

(v) On-Hold requests must be made at least one (1) week prior to your Direct Debit being deducted from your account.

(vi) We have the right to refuse any On-Hold requests that extend over the maximum period allowed. If an On-Hold request is refused in full or part you are responsible for all membership fees payable during the relevant period.

(vii) Your membership will automatically reactivate at the end of an On-Hold period and you must make sure that you have sufficient funds in your account to meet the next direct debit payment.

(viii) Your membership expiry end date will extend by the period of your On-Hold request.

(ix) If you want to change or cancel your On-Hold request you must email admin@chrysalis.co.nz by no later than 12pm on the day before the changes are to take effect.

2.7 Can we increase your fees?

We reserve the right to increase your fees at any time. We will let you know of any changes to your membership fees at least 28 days beforehand.

2.8 Transferring your membership to another person

We do not allow transfers to another person.

2.9 How can you give us feedback?

We welcome your feedback. Your feedback is important in helping us provide a great service. If you have any comments or questions about our salons, websites or service please contact us by sending an email to admin@chrysalis.co.nz.

3. other legal stuff you need to know

3.1 What are your responsibilities?

Meeting your responsibilities

● You must tell us about anything that affects your membership and any changes to your personal details, contact details or bank details. You can update your own details by email to admin@chrysalis.co.nz.

● Understanding our privacy policy

● During your membership we will have access to personal information about you. We will only use, disclose or deal with your information in line with our privacy policy.

3.2 What else should you know?

● All agreement fees include goods and services tax (GST).

● Your agreement is subject to New Zealand law.

● If a court decides that any section of the agreement is invalid or unenforceable, that section will be deleted from the agreement. The other sections will remain valid and enforceable.